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FAQs
ABOUT THE CHOCOLATE
Most chocolate companies roast the cacao beans as a part of their process in making their chocolate. We skip this stage in order to maintain the natural properties that are found in a cacao bean. This is what is known as raw cacao.
Oxford Brookes tested our chocolate and found "significantly higher levels of antioxidants and polyphenols compared to four leading UK dark chocolate brands.”
One of the biggest differences is that we are the only chocolate producing company in the UK that sweetens some of our chocolate bars with only Yacon Syrup.
Yes - please use the contact page to get an individual shipping quote. Please note that we cannot cover any customs charges that may be incurred.
You can buy our chocolate on our online store, and you can also find us in many independent retailers throughout the UK. If you can’t find us in any stores, drop us an email on the contact page and we will tell you the nearest stores to you that stock our bars.
All of our bars are 35g each, and measure 11.2cm x 4.2cm.
Our chocolate contains no refined sugar. Instead, we sweeten our bars with healthier, natural alternatives. No artificial sweeteners or ingredients are used. We use Yacon Syrup, in four of our bars. We also use Coconut Sugar in our Vegan Mylk Chocolate Bars.
Coconut sugar has a GI (Glycaemic index) of 54, 10% lower than regular sugar. Yacon syrup has a GI of just 1.
The lower the GI, the lower the impact on your blood sugar levels.
No. Our chocolate contains no palm oil.
Mr Popple's Chocolate is strictly palm oil free due to the negative environmental consequences resulting from the production of palm oil and the nature of its plantations.
Yes. All of our chocolate bars are certified organic, and our chocolate doesn’t contain any genetically modified ingredients.
Additionally, because our products have organic certification by the Biodynamic Association (BDA), no pesticides or herbicides are used in the production of any of the ingredients in our chocolate bars.
We aim to be as efficient and careful as possible when packaging your orders, but If there is a problem with your order, please get into contact with us and we will be happy to help to resolve any issues you have as soon as possible.
Our chocolate is fairly traded.
We are not registered fair trade, but we do follow the same principles and philosophy that the Fair Trade Association promotes.
Here at Mr Popple's Chocolate, we are big believers that everyone involved in the chocolate industry should benefit, including mother nature! That's why we work hard to invest in fairly traded products and ensure that every person in the chain is treated and paid fairly. The promotion of sustainable farming practise is also on the top of our agenda.
So whilst our packaging may not carry the logo, rest assured that we're doing our bit to make sure the way that we operate is fair for all.
Yes. All of Mr Popple’s Chocolate Bars are organically certified by the Biodynamic Association (BDA).
This means that everything that goes into our chocolate bars is non-GMO and hasn't been treated with pesticides or herbicides.
Yes. Our chocolate is vegetarian and vegan, we carefully select our ingredients to ensure they do not contain any animal products.
TRADE eNQUIRIES
We are really excited about working with new people and companies. If you are interested in stocking us in your store / cafe / business, please get in touch through the contact page, and we will get back to you as soon as possible.
Subscription Box FAQ’s
Monthly Subscription Boxes: Your box will be packaged and sent out to you on the Wednesday following the 1st of each month, so you’ll receive your box of goodies within a couple of days of it being sent out.
Weekly Subscription Boxes: Your box will be packaged and sent out to you on the Wednesday of each week, so you’ll receive your box of goodies by the Friday of that week.
Fortnightly Subscription Boxes: Your box will be packaged and sent out to you on the Wednesday of each Fortnight, so you’ll receive your box of goodies by the Friday of that week.
Please find instructions below with screenshots. If you are changing your bar choice please change this any time before your renewal date. You can find this in your account.
Yes you can, but we’ll be sad to see you leave. Find these settings in your account subscription tab.
Yes. You can pause your subscription at any time on your account page. Unpause at any time too, and your subscription will resume just as normal. Find these settings in your account subscription tab.
PACKAGING
We use fully recyclable / compostable cardboard boxes and cardboard postal boxes to ship our chocolate in. We use a cardboard alternative to bubblewrap to ensure your bars arrive intact. All tape used is paper based and plastic free.
We use fully recyclable / compostable cardboard boxes and cardboard postal boxes to ship our chocolate in. We use a cardboard alternative to bubblewrap to ensure your bars arrive intact. We don't use any plastic in any of our packaging.
PACKAGING
Yes. We offer free UK shipping if your order is over £20
Yes. Adding a handwritten note into a box of our organic vegan chocolate is the best way to personalise gifts for friends and loved ones. There is an option to add a message when you proceed to checkout from your cart page. If you’ve missed this, contact us as soon as you can and we will add it to the order before it’s shipped out.
ALLERGY INFORMATION
Our chocolate is free from the top 14 allergens. For nut allergies please refer to the containing nut FAQ.
Our recipes are all nut free, and the environment and equipment the chocolate is made in is also nut free.
We have not yet had our chocolate lab tested for traces of nuts, but will update this statement as soon as we have.
We have not yet had our chocolate lab tested for traces of nuts, but will update this statement as soon as we have.
Yes. Our chocolate is completely dairy free and vegan. We use a range of vegan milks in our bars, which we think makes our chocolate even tastier.
Yes. Our chocolate doesn’t contain gluten and is suitable for those with gluten intolerances and coeliacs.
reward POINTS SYSTEM FAQ’s
Joining our rewards programme is simple and easy. Just click on ‘My Account’ at the top of every page, and then ‘Create an Account’ (assuming you have not got an account registered with us already). Then follow on-screen instructions and fill in the details required to create your account.
There are a number of ways to earn points, the more you earn, the closer you are to getting free chocolate! The good thing is, it’s SO easy to earn points. Make sure you’re signed up to an account first. Check out the ways to earn below:
| Action to Take | Points Earned |
|---|---|
| First Purchase | 50 |
| Refer A Friend
(Points you both earn per £1 spent on your friends 1st order) i.e. If they order 7 bars, you’ll get a free bar on your next order, and they’ll get a free bar on their 2nd order. |
15 per £1 spent |
| Facebook – Share a product or a page from our website to your Newsfeed (use the blue Facebook button at the bottom of this page). | 25 |
| Instagram Follow (use the pink Instagram button at the bottom of this page). | 50 |
| Individual product reviews on the website after purchase. | 75 per product |
| 10 points per £1 spent.
i.e. After buying 10 bars you’ll get a free bar on your next order. |
10 per £1 spent |
You will be able to view any points you have accumulated under the ‘Dashboard’ tab on the ‘My Account’ page. The link to 'My Account' can be found at the top right corner of every page.
Each point has a value of £0.01. You earn 15 points for every £1 spent. Ensure you log in to your registered account regularly to keep up to date with how many points you have collected.
Your rewards arrive instantly, ready to use on your next order. There are a number of ways you can earn points before and after your first purchase. Find this information above in the ‘how do I earn points FAQ’.
Your points do not have a set expiry date. Redeem as you earn or save them, it’s completely up to you
During the checkout process, you will have an option to redeem your points. Please note: you will still have to select another payment method if you do not have enough points to cover cost of purchase.